Fenway Partners With Attorney General’s Office To Improve Care For LGBT Patients

As a new chapter in our continuous commitment to supporting the health of LGBT people, the National LGBT Health Education Center at the Fenway Institute has partnered with Attorney General Maura Healey’s Office and the Massachusetts Hospital Association in a training initiative for hospital personnel aimed on improving access to medical care for LGBT patients across the state. This partnership places a particular emphasis on the importance of high-quality, compassionate care for the underserved transgender community.

The first training session of this initiative was held at our 1340 Boylston Street office, and was attended by over 100 hospital staff and health care providers. A similar training is scheduled to be held this July in Northampton.

“LGBT patients, particularly those who are transgender, face unique challenges when accessing health care,” said AG Healey. “These training sessions will help equip hospital staff and providers with best practices for treating LGBT patients from the moment they enter the door. Our goal is equal access for all patients regardless of sexual orientation or gender identity wherever they seek care. We thank the Fenway Institute for all of its work and the Massachusetts Hospital Association for its generous support of this initiative.”

These trainings will explain the many unique challenges and barriers to care faced by LGBT patients. Research by The Fenway Institute, in collaboration with the Massachusetts Transgender Political Coalition, revealed that 20 percent of transgender people reported having delayed or deferred medical care out of fear of how they would be treated by medical providers. Additionally, 29 percent reported having to teach their providers the basics of transgender issues.

It is our hope that through these new trainings, hospital staff and other health care providers will receive the information necessary for developing internal intake and admission procedures, data collection policies, and clinical care principles that all support culturally competent care. All attendees of these trainings receive training materials that can be used for staff-specific trainings at their individual institutions.

Can’t wait until the next training? The National LGBT Health Education Center website has extensive materials available right now about how to care for the diverse LGBT community. Our resources include webinars and training videos, publications, and learning modules spanning a vast amount of topics, from sexual health and HIV prevention to LGBT families, transgender health, and LGBT youth. We invite you to explore our resources and share the information you find with your colleagues. Together, we can improve access to care for the whole LGBT community.

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