A Look At Fenway Health’s Commitment to Quality and Safety

Since our inception, Fenway Health has been dedicated to providing quality, safe, and effective care for LGBT people and everyone in our community. While we may look very different today than the humble, basement clinic founded by college students in the 1970s, our commitment to offering the highest caliber of health care – regardless of the ability to pay –  hasn’t changed a bit.

Recently, Fenway Health added a new page to our website that highlights the steps that we take to ensure that our patients receive exceptional care. Please take a moment to review this comprehensive review of Quality and Safety at Fenway Health.

As the page details, Fenway Health is accredited by the Joint Commission – an independent, non-profit, organization that accredits and certifies more than 20,000 health care organizations in the U.S. – as meeting its strict standards for safety and quality. Fenway Health and Fenway: South End are also recognized by the National Committee for Quality Assurance as Level 3 Patient-Centered Medical Homes (PCMH), the highest level offered for this recognition. Under the PCMH model, our providers use a team-based approach to deliver care that is comprehensive, coordinated, patient-centered, and evidence-based.

Fenway Health’s commitment to quality and safety have not gone unnoticed over the years. In 2014, Fenway was awarded as a Health Center Quality Leader among other Federally Qualified Community Health Centers (FQHCs). In 2016, Fenway: South End become the first practice in the Commonwealth of Massachusetts to be certified by the Health Policy Commission as a PCMH-PRIME practice. The PCMH-PRIME certification recognizes efforts Fenway has taken to provide whole person care, by integrating Behavioral Health care within the Primary Care setting.

Through the Ryan White HIV/AIDS Program, Fenway provides comprehensive primary care to people living with HIV, regardless of their ability to pay. HIV care is integrated with Primary Care services to make sure all patients receive the same level of care coordination and support. According to data collected from Fenway’s 2015 Ryan White Services Annual Report and 2015 Uniform Data Set Report:

93%  of patients have HIV viral loads that are suppressed below 200 copies/mL. This test measures the number of HIV particles in the blood. Viral loads below 200 indicate that the virus is not actively replicating and the risk of disease progression is low.

97%  of patients have a CD4 count above 200 cells/mm. CD4 counts measure the amount of cells that fight infection, they are also known as T-helper cells. Keeping cell counts high reduces the patient’s risk of complications due to HIV.

100% of patients served have received HIV Risk-Reduction Screening and Counseling.

100% of patients who were first diagnosed with HIV by health center staff during the year had a routine medical visit within 3 months of diagnosis.

Here at Fenway Health, we’re always looking for ways to improve our care and services – our work is never done! Please let us know how we can better serve our patients by telling us about your experiences at Fenway; click here to provide us with feedback or suggestions through our online feedback form.

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